The landscape for social housing providers is changing. With the introduction of the Transparency, Influence and Accountability Standard and the Social Housing Regulation Act, there’s a renewed focus on openness, fairness, and genuine engagement with residents. But what does this mean in practice – and how can community programmes help housing associations not just comply, but lead the way?
What’s included in Social Housing Regulation?
Since April 2024, social housing providers in England must:
- Treat tenants with fairness and respect
- Deliver fair and equitable outcomes for all, recognising diverse needs
- Engage tenants in decision-making and communicate how their views have shaped services
- Provide clear, accessible information about landlord services
- Collect and share performance data for effective tenant scrutiny
- Ensure complaints are addressed fairly and promptly
These requirements are about more than just ticking boxes, they’re about building trust, empowering residents, and demonstrating real social value.
The Role of Community Programmes
1. Genuine Engagement and Influence
Community programmes, like those run by NCRC – are a powerful way for housing associations to meet these standards and deliver on their social purpose. Here’s how:
Community programmes create meaningful opportunities for residents to get involved, share their views, and influence decisions. Whether it’s co-designing a local project or taking part in skills workshops, these activities show that tenant voices matter-and that their input leads to real change.
2. Transparency Through Action
By running visible, inclusive programmes and sharing regular updates, housing associations can demonstrate transparency in action. Residents see how decisions are made, how resources are used, and how their feedback shapes future activities.
3. Meeting Diverse Needs
Community programmes can be tailored to support residents with different backgrounds, abilities, and interests. This flexibility helps providers deliver fair and equitable outcomes, as required by the standards.
4. Clear Communication and Accountability
Programmes offer a platform for open communication, whether through events, newsletters, or digital channels. Sharing stories, outcomes, and opportunities for involvement helps residents understand what to expect and how to hold their landlord to account.
Why Community Programmes Matter
Community programmes aren’t just a ‘nice to have’, they’re a vital part of meeting today’s regulatory standards and building stronger, more resilient neighbourhoods. By investing in these initiatives, housing associations can:
- Build trust and accountability
- Deliver measurable social value
- Empower residents to shape their own communities
If you’re a social housing provider looking to strengthen your approach to transparency and accountability, community programmes are a great place to start.
Get in touch to find out how we can help:
Number: 0300 013 6220
Email: hello@the-ncrc.co.uk
